We accept payment by credit/debit cards, cheque or bank transfer. Unfortunately we are unable to accept payment by American Express and Diners cards.
All payments are processed through Worldpay on a secured site, we do not keep any records of your card details for security reasons.
How can I check on the progress of my order?
You are welcome to contact us at any time to discuss your order on 01342 870000 or Contact us
Postage and Packaging?
We charge a flat rate of £5.99 on all orders placed, no matter on the size, cost or weight to England, Wales, Scotland and Northern Ireland
We do deliver to Southern Ireland, Channel Islands, Europe and the rest of the world, please Contact us to confirm the p&p before you order as weight related.
How and when will my order be delivered?
Your order should be with you within 3 to 5 days. We aim to send all orders within 48 hours of order, should we are unable to dispach your order in this time scale we will email you to advise.
We send all orders 1st class or by courier, depending on the size and weight. Should you have any special delivery requirements, please quote on your order (leave with neighbour, behind bins, in garage)
Do we have a catalogue?
Unfortunatly we do not have a catalogue, as we are always expanding our range with new products. The best way to view our products is on our web site or visit us at one of our shows
My order has been split will I have to pay additional p&p
In the unfortunate event that we have to split your order as an item is out of stock, we will contact you asking if you would prefer to wait for all the items to come in stock or if you would like the order sent and the additional items to be shipped once in stock. We will pay any additonal p&p required.
Bespoke Orders
All bespoke orders are made to your specification, depending on the order we look to despatch all items between 7 to 14 days. We will advise should we have to extent these dates, depending on demand.
Bespoke items are non refundable, should they become damaged in the post, please contact us immediately and we can arrange a replacement.
Returns and Refunds Policy
We do try and photograph and describe our products to the best of our ability, however we are aware that sometime the product just isnt right. Returns Policy Please email with 3 days of delivery to sales@serenedreams.co.uk or click on Contact us detailing the order number and reason for return, ie unwanted/damaged goods. Unwanted goods must be returned in 7 days of receipt and in the original packaging and not used. Once the goods have been inspected a full refund will be made, this does not include the cost of the original p&p charge Damaged Goods In the unlikely event that the goods are damaged, please return the good to us in the original packaging within 7 days and we will arrange for a replacement or full refund to be made, this will include the cost of the original p&p. No additional p&p will be required for replacement items.
Is it secure to shop online?
Shopping online with us is safe, and we take the utmost care to ensure your personal and credit/debit card details remain private. When you enter the checkout process, you are taken through our secure server. Your personal information is encrypted on our secure server and your payement information is secured with Worldpay secure serves so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure
