Terms and Conditions
About UsSerene Dreams5 Kingswood Farm Tandridge Lane Lingfield Surrrey RH7 6LP Phone: 01342 870000 Email: sales@serenedreams.co.uk |
Making A PurchaseWe accept payment by credit/debit cards, cheque or bank transfer. Unfortunately we are unable to accept payment by American Express and Diners cards.All payments are processed through Worldpay on a secured server, we do not keep any records of your card details for security reasons. |
Shipping And HandlingWe charge a flat rate of £5.99 on all orders placed, no matter on the size, cost or weight to England, Wales, Scotland and Northern IrelandWe do deliver to Southern Ireland, Channel Islands, Europe and the rest of the world, please contact us to confirm the p&p before you order as weight related. In the unfortunate event that we have to split your order as an item is out of stock, we will contact you asking if you would prefer to wait for all the items to come in stock or if you would like the order sent and the additional items to be shipped once in stock. We will pay any additonal p&p required. |
Delivery ScheduleYour order should be with you within 3 to 5 days. We aim to send all orders within 48 hours of order, should we are unable to dispach your order in this time scale we will email you to advise.We send all orders 1st class or by courier, depending on the size and weight. Should you have any special delivery requirements, please quote on your order (leave with neighbour, behind bins, in garage) |
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Returns PolicyWe do try and photograph and describe our products to the best of our ability, however we are aware that sometime the product just isnt right.Returns Policy Please email with 3 days of delivery to sales@serenedreams.co.uk or click on [Link] detailing the order number and reason for return, ie unwanted/damaged goods. Unwanted goods must be returned in 7 days of receipt and in the original packaging and not used. Once the goods have been inspected a full refund will be made, this does not include the cost of the original p&p charge Damaged Goods In the unlikely event that the goods are damaged, please return the good to us in the original packaging within 7 days and we will arrange for a replacement or full refund to be made, this will include the cost of the original p&p. No additional p&p will be required for replacement items. Copyrights and OwnershipThis website and its contents are owned by Serene Dreams. Any use of the website or its contents including copying and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose. |
Telephone:
01342 870000
